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Business English · Module 2 · Unit 6

Talking About Services at Work

Pre B1 Intermediate

Learning Objectives

In this lesson, you will discuss talking about services at work and learn practical vocabulary for daily communication.

Situation

Alex talks with Sarah about how to present the company's consulting and support services to a potential client. Sarah provides guidance on explaining tailored service packages and establishing continuous client support.

Discussion

Direction: Answer these questions.
  1. What types of services does your company or team provide to clients?
  2. How do you explain a complex service to someone who is unfamiliar with it?
  3. What makes a service provider stand out to you as a customer?

New Words & Expressions

Direction: Listen and repeat these words with your teacher.

  • Tailored to your needs

    Phrase

    /ˈteɪ.lɚd tuː jʊr niːdz/

    Meaning:Specially customized or modified to suit a client's specific requirements.

    We offer service packages that are tailored to your needs and business goals.

    Real Life Tip:

    Commonly used in American business to assure clients that services are flexible rather than one-size-fits-all.

  • Go the extra mile

    Idiom

    /ɡoʊ ðə ˈɛk.strə maɪl/

    Meaning:To make a special effort that goes beyond what is required or expected.

    Our support team always goes the extra mile to assist clients immediately.

    Real Life Tip:

    A key phrase in US business culture emphasizing outstanding customer service and high dedication.

  • White-glove service

    Noun Phrase / Informal

    /waɪt ɡlʌv ˈsɝː.vɪs/

    Meaning:High-end, premium attention and careful service provided to clients.

    Our VIP corporate accounts receive full white-glove service from our top account managers.

    Real Life Tip:

    Originally referring to formal butler service, this term is now used in corporate settings to describe premium support.

  • Follow up with

    Phrasal Verb

    /ˈfɑː.loʊ ʌp wɪð/

    Meaning:To contact someone again to check progress, give more information, or maintain a relationship.

    I will follow up with the client tomorrow to answer any remaining service questions.

    Real Life Tip:

    Used daily across corporate environments to manage ongoing client communication and ensure task completion.

Conversation

Direction:

  • Listen carefully as your teacher reads the conversation aloud.
  • Role-play the conversation with your teacher
Alex and Sarah discuss how to present their company's client services effectively.
  • Alex
    Hi Sarah, I am preparing our proposal for the new client's service contract.
  • Sarah
    Great! How are we customizing our core service offerings for them?
  • Alex
    I made sure the service package is tailored to your needs as a growing company.

Q&A

Direction: Answer the questions based on the conversation.
  1. Is the service package tailored to the client's needs?
  2. Does Alex plan to include white-glove service?
  3. Will Alex follow up with their manager?

Delivering Quality Workplace Services

Exercise

Direction: Choose the correct answer to complete each sentence, then read it aloud. Each question gives you 5 Points.

  1. We designed a solution that is ________ to your needs for this project.

  2. Clients who purchase our enterprise package receive dedicated ________.

  3. Our client manager will ________ with you by Friday afternoon.

  4. Yesterday, our team ________ the extra mile to deliver the report on time.

  5. team / extra / the / always / mile / goes / our

  6. with / will / tomorrow / follow / I / up / client / the

Ask Your Teacher

Direction: Ask your teacher these questions.
  1. How do you ensure your services are tailored to your needs?
  2. What was a time your company went the extra mile for a client?
  3. How often do you follow up with partners during a major project?

Your Time To Speak

Direction: Answer using the language you have learned in this lesson. Talk about yourself!
  1. Do you offer services that are tailored to your needs daily?
  2. Have you ever had to go the extra mile for a client?
  3. How do you follow up with clients after delivering a service?
  4. Why do premium clients pay more for white-glove service?
  5. What do you think makes a service tailored to your needs effective?
  6. Would you agree that companies should always go the extra mile?
  7. Is it true that white-glove service builds long-term loyalty?
  8. Would you follow up with a customer using email or phone?
  9. What if a service is not tailored to your needs properly?
  10. What would you do if a client expects white-glove service free?
  11. What do you think will happen if we follow up with leads?
  12. Which is better, affordable basic support or expensive white-glove service?
  13. What should account managers do to go the extra mile consistently?
  14. What do you think causes companies to fail to follow up with clients?
  15. What happens if a team fails to go the extra mile for key clients?
Sarah
That sounds smart. Clients appreciate solutions designed specifically for their goals.
  • Alex
    We also want to demonstrate that our team will go the extra mile.
  • Sarah
    Absolutely. Should we include our premium white-glove service option as well?
  • Alex
    Yes, and I plan to follow up with their manager after sending the details.
  • Sarah
    Excellent approach, Alex! That clear plan will definitely build their confidence in us.